Refund Policy
At Naturals Bags, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer refunds under the following conditions:
Eligibility for Refunds
- Your item must be unused, in its original condition, and in the original packaging.
- You must request a refund within 14 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
Non-Refundable Items
The following items cannot be refunded:
- Products marked as “Final Sale” or “Discount Items.”
- Personalized or custom-made bags.
- Items that show signs of wear or damage not caused by us.
How to Request a Refund
- Contact our customer service team to initiate a return.
- Once approved, you will receive instructions on how to return the item.
- Ship the item back to us within 7 days of approval.
Refund Processing
- Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original purchase and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will provide a replacement or refund after reviewing the case.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank first. Processing times may vary. If the issue persists, contact us for assistance.
For any questions about our refund policy, please visit naturalsbags.com or reach out to our customer service team.
Thank you for shopping with Naturals Bags!